This Privacy Policy applies to all personal information collected by Sailax Group (ABN 37 618 057 308) (we, us, or our) via the website located at www.sailaxgroup.com (Website).
We are committed to protecting your privacy and personal information. We collect, hold, use, and disclose personal information to assist us in carrying on our business, including to provide products and services to you. In this policy, we explain how we collect your personal information, how we hold, use, and disclose it, and what controls you have over it and our use of it.
The kind of Personal Information that we collect from you will depend on how you use the Website. The Personal Information which we collect and hold about you may include:
Types of Information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
Sensitive Information is defined in the Privacy Act as including information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive Information
Sensitive Information will be used by us only:
We may collect Personal Information from you whenever you input such information into the Website or provide it to us in any other way. We may also collect cookies from your computer which enable us to tell when you use the Website and help customize your Website experience. As a general rule, it is not possible to identify you personally from our use of cookies.
Where reasonable and practicable, we collect your Personal Information from you only. However, sometimes we may be given information by a third party. In such cases, we will take steps to make you aware of the information that was provided by a third party.
We collect Personal Information to provide you with the best service experience possible on the Website and to keep in touch with you about developments in our business, manage and process your orders, provide you with up-to-date product, industry, and company information (if applicable), and maximize your ordering experience with us.
We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use Sensitive Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
We store your Personal Information in a way that reasonably protects it from unauthorized access, misuse, modification, or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy, anonymize, or de-identify it. Most of the Personal Information stored in our client files and records will be kept for a maximum of 7 years to fulfill our record-keeping obligations.
The Australian Privacy Principles:
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us using the contact details set out at the bottom of this policy. All complaints will be considered by our privacy & complaints officer, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
We may pass your data to:
We reserve the right to disclose your data as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with that law.
We may update this policy from time to time, so please review it frequently. We may notify you of significant changes to this policy by notifying you here, by email, or by means of posting a notification on our Website. The current version of this policy will always be available on our Website and was last updated in April 2024.
You have the right under applicable Australian or New Zealand privacy legislation to request access to, and correction of, personal information about you held by us, at no cost to you. Requests should be made as set out under the heading “How to Contact Us About Privacy” below.
We may require you to verify your identity at the time you request access to, or correction of, your personal information so that we can ensure your personal information is disclosed only to you. We will respond to any requests for access or correction within a reasonable time, but in any event no later than 30 days after the date you make the request.
If we refuse to provide you with access to the personal information held about you, or if we refuse to correct that information, we will provide reasons for such refusal. If you object to the refusal, you may make a complaint in the manner indicated under the heading “Complaint Procedure” above.
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us in writing or by email as set out below:
Sailax Group
Privacy & Complaints Officer
Unit 9, 35-37 Jessica Road
Campbellfield VIC 3061
Australia
Email: [email protected]
Contact: 1300 880 469